Using this website.

1. Acceptance of terms

By accessing and browsing this website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, please discontinue using the website.

2. Emergency and crisis disclaimer

On the Line Counselling is not a crisis support service or an emergency medical facility.

If you or someone you care for is experiencing an immediate mental health crisis, acute distress, or thoughts of harm, please contact the following free, 24/7 Australian services immediately:

• Emergency Services: 000
• Lifeline: 13 11 14
• Suicide Call Back Service: 1300 659 467
• 13YARN (Aboriginal and Torres Strait Islander Crisis Support): 13 92 76

3. Nature of website content

The content on this website is general in nature and provided for information only. It is not a substitute for professional mental health advice, diagnosis or treatment. Reading this website does not create a therapeutic relationship. A counselling relationship begins only once an appointment has been arranged and the intake process completed.

4. Bookings and appointments

Appointments are made through Halaxy, our secure practice management system, and are subject to availability. Booking terms, fees, rebates and cancellation arrangements are confirmed with you at the time of booking. If you need to cancel or reschedule, please give as much notice as possible so the time can be offered to someone else.

5. Telehealth services

Sessions are delivered by secure video or phone. You are responsible for ensuring you have a private, quiet space and a reliable internet or phone connection for your session. Telehealth may not be suitable in every situation, and where another form of support would serve you better, this will be discussed with you.

6. Intellectual property

All content on this website, including text, design and imagery, is the property of On the Line Counselling and is protected by Australian copyright law. You may view and print content for personal, non-commercial use only. No content may be reproduced or distributed without written permission.

7. Third party links

This website contains links to third party websites and services, including Halaxy and social media platforms. These links are provided for convenience. We do not control and are not responsible for the content or practices of external websites.

8. Acceptable use

You agree not to misuse this website, including by attempting to interfere with its operation, accessing it through automated means, or using it for any unlawful purpose.

9. Limitation of liability

While every effort is made to keep this website accurate and available, it is provided as is. To the extent permitted by law, On the Line Counselling accepts no liability for any loss arising from website downtime, technical issues, or reliance on general website content.

10. Governing law

These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes relating to these terms shall be subject to the jurisdiction of the courts of New South Wales.

Contact

If you have any questions about these terms, please contact Bianca at bianca@onthelinecounselling.com.au or call 0408 554 251.